MyJPJ ‘useful but can be improved’, Elderly, regulars give JPJ runners a lifeline

 

MyJPJ app is useful but needs improvement, say Malaysians   

PETALING JAYA: It has been seven months since its implementation and the MyJPJ mobile application is proving to be a hit, with people finding it much more convenient to deal with their driving licence and motor vehicle licence (or road tax) renewals.

However, while the app has its benefits, there is room for improvement, say users.

Student Muhammad Farhan Baharom, 20, said that the MyJPJ app made it easy for people like him to keep digital copies of their driving licence and road tax.

“It is easy for us to use as we can always have the copies on our smartphones. I don’t have to be worried if I accidentally leave my licence at home and also, I don’t have to stick the flimsy road tax sticker on the windscreen anymore,” he said.

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Muhammad Farhan, however, said it could be challenging for some groups of people, especially senior citizens.

“It could be more popular among the younger generation but for the elderly, perhaps they would find it hard. So, I think keeping both physical and digital copies should be okay,” he added.

ALSO READ : JPJ urges road users to use app, avoid paying runners’ fees

Another user who only wanted to be known as Salma, 43, said she has been using the app since it was launched in February and found it more convenient than having physical copies of her licence and road tax.

“However, when I was renewing my licence, I was redirected to another website.

“It was not as seamless as I thought it would be.

“Maybe the authorities can consider streamlining the process without us having to go through different platforms,” she added.

Her husband, Joe, 45, said the app should also allow individuals whose driving licence had expired to renew it easily.

He said that he had to physically go to the Road Transport Department’s (JPJ) counter after his licence had lapsed about a year ago.

“I forgot to renew it on time due to a lot of commitments. When I wanted to renew it, I discovered that I had to go to the office physically.

“It would be better if we could do it via the app,” he said, adding that he had to resort to using a third-party service provider (runner) to help him deal with the government agency.

Self-employed Gayathri, 32, from Puchong, said she hopes the Transport Ministry would allow for commercial vehicle permit renewals to be done digitally as well, saving a lot of time and money, especially for small-business operators.

“For now, I have to travel all the way to the JPJ office just to collect the lorry’s vehicle road tax and have to spend time and money just to renew it.

“If we can do it digitally through the MyJPJ app just like for private vehicles, it would be great,” she said when met at the JPJ branch office here yesterday.

Sales executive Muzaini Shariff agreed, saying that it would take up less time and cost if he could renew commercial vehicle licences via an app.

“I was helping my company register permits and road tax for a company vehicle here. I have been waiting for more than an hour.

“I even dozed off while waiting for my turn. If it can be done online, my company could do it remotely with just a few clicks,” he said at the JPJ office.

An insurance agent who only wanted to be known as Liew said while the department’s digitalisation efforts have been helpful in easing some processes, counter services still need a lot of improvement.

She said that she had to wait for three hours just to get a road tax for a commercial vehicle she was helping her client with.

“I waited for three hours. Thankfully, there was an app called JPJeQ that tells us how long we would have to wait.

“But the counter services were still very slow. And some self-service kiosks were not working well either. The authorities need to improve these,” she added.

JPJeQ is a mobile app through which the public can get a queue number by scanning a QR code at the branch office they visit.

The app tells users their queue position and expected waiting period to be served at the JPJ counter. A notification will be sent to the users’ smartphones when their turn comes up.

Launched early this year, MyJPJ was developed by the JPJ to allow road users to obtain JPJ-related services such as eLMM (driving licence information) and eLKM (vehicle insurance and road tax information).

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Elderly, regulars give JPJ runners a lifeline

PETALING JAYA: Continue issuing physical road tax stickers as many elderly vehicle owners prefer it to digital road tax, runners have urged the government.

Some runners say they have lost their livelihood as people, especially the youth, opt to use a digital road tax which enables renewal online and doesn’t require their services.

Runners are third-party service providers who also provide Road Transport Department’s (JPJ) related services such as road tax renewal, changing a car’s ownership, plate number and more.

Part-time runner Fadli Sulaiman Zulkifli, 35, said many freelance runners are facing a tough time looking for jobs and a stable income.

“Thankfully, I work for a car insurance company and have a steady stream of clients who regularly use our services so I haven’t been affected as much,” he said.

Fadli also said some JPJ centres and post offices don’t provide physical stickers when asked and expect motorists to use the app instead.

“Many elderly customers feel uncomfortable driving without a renewed licence as they aren’t digitally savvy enough to register for a digital road tax via MyJPJ.”

Part-time runner Hazbullah Hazman, 20, who does road tax collection service for an insurance company, said that the number of customers is still stable for him.

He said this was due to them being regular customers at the insurance company he is working for.

“So far, the number of customers is still stable because they regularly use our services.

“Maybe the new runners could have some difficulties because most of the motorists, especially the younger generation, are using online platforms (to renew their documents).

“Compared to the older generation, the young ones are more tech-savvy, hence they will not use runners,” the marketing student said.

On Feb 10, Transport Minister Anthony Loke said drivers can obtain digital copies of their motor vehicle licence (commonly known as road tax) or their driving licence on the JPJ portal or MyJPJ application.

Loke said Malaysian private vehicle owners will no longer need to display a physical copy of their road tax on their vehicles or carry around a physical copy of their driving licence.

On Aug 2, Loke said the digitalisation initiative will be implemented in stages and that there will come a time when road taxes will be fully digital.

While some motorists hailed Loke’s announcement, others cited concerns such as security and accessibility.

Business operator Hud Abd Samad, who hires a runner to renew his road tax, said he will continue using the services of runners.

Hud said the runners help him avoid long waiting hours at the JPJ office whenever the permit for his commercial vehicles expire.

“Renewal permits are quite a tedious process because we need to take half a day just to go to the office.

“The runners’ costs are also reasonable at around RM10 to RM15,” he said.

Hud added that the runners he has hired are honest and accommodating to requests.

Freelance runner Muhammad Aiman Muhammad Bainun, 31, who provides road tax collection services online, said the digital road tax hasn’t affected his business as his clients are mostly close family members and friends.

“Runners will always be in demand as we help clients get a physical sticker,” he said.

However, Muhammad Aiman said he supported the government’s initiative as many countries are moving towards going without physical copies of such documents.

Related stories:

JPJ urges road users to use app, avoid paying runners’ fees

Cracked drain causes road cave-in, house nearby on brink of callapse

https://youtu.be/9yXuW1pdrt4

Danger zone: A JKR personel inspecting the cave-in in Jalan Lembah Permai. — ZAINUDIN AHAD/The Star

The abandon squatter house.

 GEORGE TOWN: A cracked underground drain caused rainwater to flood the earth beneath a road in Tanjung Bungah, causing a retaining wall to burst open and creating a 10m-wide “cavern” beneath the road.

Residents along Lembah Permai woke up last Friday and found part of their street had caved in.

An abandoned house on lower grounds next to the street is teetering on the brink of collapse after water washed away the earth beneath the house’s foundation.

Where the opening of the 40cm-in-diameter underground drain used to be is now a maw around 10m across, with chunks of the wall lying down the slope.

The minor landslide brought back fearful memories for residents because it is less than 1km from the Tanjung Bungah landslide that happened in October 2017, which killed 11 construction workers.

“It was raining so much last week. The water from this drain comes from most of the roadside drains in hillside and it was gushing almost all day and night.

“Luckily, no one lives in that house now. It was abandoned many years ago,” said neighbour Teh Choon Pin.

When the southwest monsoon began on May 6, it was raining almost continuously for five days in Penang and this retaining wall burst open on the fifth day.

Resident Zuhaimi Che Mat, who lives just about 30m from the wall, said it was the first time this has happened in the 50 years she lived there.

R“The water from the drain flows into the stream heading out to sea. When it rains heavily, water from the hills comes gushing down the stream and out of the drain,” she said.

State Works Committee chairman Zairil Khir Johari, who is also Tanjung Bungah assemblyman, said the state approved an emergency fund of RM220,000 and a contractor has been appointed to start repair works.

“The underground drain had cracked and water was seeping into the soil and weakening the road foundation.

“We knew there were problems and the Public Works Department was in the process of calling for a tender before the wall burst open,” he said.

He said the hassle was that there were many utility cables and pipes running under the road that went down too.

“There is an 11kV electricity cable, water pipes, telephone cables and others. So many agencies will be involved in the repairs,” Zairil added.

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Drainage and construction damaged nearby houses since 2014 must complete its mitigation quickly!

Underground Pipe Culverts from IJM Trehaus site on the left and nearby pond on the right

A RM53mil road in Balik Pulau no one wants, now a township will be taking shape there on dangerously unstable mangrove swamps, and the Penang govt isn't aware of it !!

Ongoing work: A general view of the road project linking Kampung Sungai Pinang to Kampung Pulau Betong.

It's is unnecessary and the money is better spent elsewhere, says locals

BALIK PULAU: The government’s move to build a RM53mil road linking Kampung Sungai Pinang in the north to Kampung Pulau Betong on the south-western end of the island has got local folks fuming.

Fisherman Wan Mohizan Wan Hussein is one such person. The 52-year-old said the project would threaten Balik Pulau’s image of being “one with nature”.

“It would be better to spend the money on flood mitigation in the area,” he suggested.

“If it rains for two hours straight, there will definitely be flooding. That’s something that should be addressed,” he said.

Wan Mohizan said furthermore, the new road would be built along an existing narrow dirt trail and he felt that prices of land in the vicinity would increase.

“What if developers start coming here and offer to buy Balik Pulau farmland for development? Can we stop them?

“This side of the island is flat and easy to develop. The road can change Balik Pulau,” he said.

Balik Pulau is the “last hinterland” of Penang island, a flat farmland of about 1,000ha with narrow dirt trails.

For the first time since Penang was founded in 1786, this land on the island’s rustic eastern side will get a two-way tarred 10.2km road stretching almost the entire north-south length.

But the road construction has left many wondering why this road was being built through mangrove swamps, padi fields, shrimp ponds and oil palm estates.

Another fisherman, Mazlan Sahib, 48, said the new road was unnecessary and it would only welcome over-development.

“There are hardly any residents living there so it doesn’t make sense to have it at all.

“The project might also be a threat to the mangrove swamps along the coast,” he added.

Balik Pulau’s Simpang Empat resi­dent Zainudin Ahad wondered why the government planned to build a new road when the existing Jalan Baru that ran parallel to the new road about 3km away never experienced traffic congestion.

“I thought we need new roads only when existing roads are congested.

“The only traffic jam we get in Balik Pulau is in the town itself.

“There is never any traffic jam in the kampung area, so why give us a new road?” Zainudin questioned.

Kuala Sungai Burung Fishermen’s Association committee member Abd Malik Man, 55, said there was talk about the road project since the Barisan Nasional government.

“We thought that the project would be shelved. I didn’t think the new government would go ahead with it,” he said.

Abd Malik said many residents in the area around the new road were living or farming on government land and their leases might be over soon.

“The government has all the right to develop the land but the long-term impact should be taken into consideration,” he cautioned.

Even Balik Pulau MP Muhammad Bakthiar Wan Chik was dumbfounded by the new road.

He urged the Rural Development Ministry to look into more pressing areas that need the funds, beginning with flood mitigation, a new hospital and traffic snarls in the heart of Balik Pulau town.

“The new road is not top priority and does not serve much purpose,” he pointed out.

“I hope the ministry will practise stakeholder consultation with the locals and hold town hall meetings to see what the residents want.

“Neither the locals nor me knew that the road project was approved and the construction had begun,” he said.

He also appealed to the ministry to foster entrepreneurial projects for Balik Pulau’s numerous cottage industry products including bedak sejuk (cooling powder, a traditional facial treatment product), nutmeg, otak udang (prawn paste) and salted eggs.

By arnold loh and intan amalina mohd ali The Star

Parts of controversial road run along mangrove swamps

BALIK PULAU: The state government had tried to stall plans for a new road in Balik Pulau’s coastal farmland by insisting on an application for planning permission.

State Environment Committee chairman Phee Boon Poh said he had asked for realignment proposals of the road because stretches of this new road will run along the edge of the mangrove swamps.

“When the 2004 tsunami hit us, the mangrove swamp saved Balik Pulau from the worst effect.

“We also agree that the swamps are vital breeding grounds for the jumbo prawns that our inshore fisherman can catch when they are in season.

“So we want the road to be away from the swamps,” he said.

State Works Committee chairman Zairil Khir Johari said the requirement for an environmental assessment (EIA) impact report was initially done away with because the proposed road was to run along the existing dirt trail and the footprint was therefore too small to need an EIA.

“If there is proof that a tarred road through the western coastline of the island will impact the environment, we will not hesitate to require an EIA,” he said.

When told of the sentiments of the locals, a senior officer in the Rural Development Ministry declared that the ministry would immediately conduct a stakeholder consultation on the road construction.

“We renegotiated the road project because it was first proposed in 2016 and we did not want any more delays.

“But since there are signs that locals find the road unnecessary, we will go to the ground at once and find out what the Balik Pulau community wants,” the spokesman assured.

It is understood that the budget for the road comes from the 10th Malaysia Plan in 2015 and the state was willing to surrender 11.5ha of land along the route without asking for the premium, which came up to RM18mil, for the 10.2km two-way street.

Things changed after the general election when the Rural Develop­ment Ministry renegotiated with contractors and brought the price down to RM53mil from the initial ceiling budget that was over RM78mil.

As is permissible for government projects, the state government subsequently waived the need for planning permission and state approval was given late last month.

Rural Development Minister Datuk Seri Rina Mohd Harun visited the newly begun road construction last month.

Meanwhile, cycling enthusiasts were disappointed that the new road would be built over a dirt trail that made up the Balik Pulau Eco Bike Trail.

“This is a popular route for cyclists to enjoy some light off-road mountain biking across Balik Pulau’s rustic farmland,” one cyclist said.

A netizen, Adrian Chan, also wrote on Balik Pulau MP Muhammad Bakhtiar Wan Chik’s Facebook page: “We already have Jalan Baru (a two-way street serving villages in Balik Pulau). Just upgrade or widen it.

“We should keep the cycling trail. That is the only (rural) asset in Penang island.

“Batu Maung, Bayan Lepas all gone with the concrete like Queens Bay.

“Visitors from overseas really admire that we have a cycling trail with the nature view.”

Balik Pulau residents riled after finding out about latest development

 

BALIK PULAU: While residents in Balik Pulau are unhappy with a new road being built, it has been revealed that there’s actually a proposal to set up a new township on this last hinterland of the island.

A developer from Kuala Lumpur has promised farmers a payout of at least RM120mil to turn a strip of rural land on western Penang island into a township with nearly 600 houses, four blocks of high-rise buildings and two blocks of shoplots on top of community amenities.

It wants to develop 36ha of oil palm estates along which will soon be a new road for which the Rural Development Ministry is spending RM53mil to build.

When the road project was announced by the federal government last mid-December, many Balik Pulau residents were left wondering why the 10.2km road was needed along 1,000ha of oil palm land, shrimp ponds and mangroves, with hardly anyone living there.

Even the state government is left dumbfounded and completely unaware of plans to develop this countryside.

“This is something new to me. I don’t remember ever seeing a proposal to develop that area or to convert the land use.

“We have got to find out what is being planned. Is the ministry building that road for the developer?

“At first, we were unhappy that the road is being built right beside the mangrove swamp and we wanted another alignment away from it.

“And now we find out a developer has plans to build a township there.

“We will find out what is going on,” state Environment Committee chairman Phee Boon Poh told The Star, stressing that the road was a federal project and the state was kept in the loop about it on a “for-your-info” basis.

In a filing to Bursa Malaysia on Jan 30, the public-listed developer announced that it has entered into a joint-venture development agreement with Koperasi Kampung Melayu Balik Pulau Berhad to build 276 terraced houses, 214 semi-detached houses, 91 double-storey bungalows, two 16-storey blocks of condominiums, two 16-storey blocks of low-cost flats, two blocks of retail shoplots, a school, mosque, community hall and other public amenities on land which the co-op owns.

The 36ha is specified as being on Lots 254, 804 and 803 of the area.

A check with the Malaysia Co-operative Societies Commission database shows that the co-op exists though no other information on its members are available.

The developer guarantees in writing that the co-op will earn RM120mil, out of which RM45mil will be in cash payouts and the remaining will be given in the form of units built on the land.

It will be an 80-20 joint venture between the developer and the co-op, respectively.

The developer informed Bursa Malaysia that the gross development value of the joint venture deal is RM600mil.

In its Bursa Malaysia filing, the developer specified that the deal is conditional upon the successful extension of the land lease to 99 years, re-zoning of the land use category, and approval of all relevant building plans. The current status of the land is unclear.

For the first time since Penang was founded in 1786, the island’s rustic western coastline will get a two-way tarred road stretching almost the entire north-south length, from Bagan Sungai Pinang to Pulau Betong.

The road was first proposed by the federal government in 2016 and initially, the state Town and Country Planning Department requested the Public Works Department to apply for planning permission from Penang Island City Council.

The initial budget for the project was RM78mil and after the general election, the new government renegotiated with contractors and brought the price down to RM53mil.

Earlier, state Works Committee chairman Zairil Khir Johari said that the state waived the planning permission requirement after being convinced that the footprint of the road, which will be built along an existing dirt trail that villagers have used for decades, would be small.

The road construction began in December.

‘Risky to build on ex-mangrove swamps land

BALIK PULAU: A mangrove ecologist has warned of the risk of development encroaching into mangrove swamps, and the risks are for people and buildings.

Dr Foong Swee Yeok predicted that the road or planned property development on the eastern coastline of Penang island would not endanger the swamp or wildlife.

But she said the future road and buildings might suffer because the land on Balik Pulau’s coastline is all ex-mangrove swamp land, and there could be as deep as 25m of mud and clay down below.

“Developers will know how to pile deeply until they reach the bedrock for high rises, but there is no piling requirement for two-storey homes.

“You see nothing wrong in the first 10 years or so, but after that, things start sinking.

“Roads become wavy, uneven and start breaking apart,” she warned.

Dr Foong, who has been studying mangrove swamps since 1996, explained that the thick column of peat, mud and clay below the swamp is high in organic matter and once disturbed, it is prone to shifting over a long period after development.

“Waterlogged and anaerobic peat in the swamp becomes aerobic when drained. Then you get biological oxidation or mineralisation of the organic deposits. That is why the soil will sink,” she pointed out.

She said in developed ex-mangrove swamps on the island, such as parts of Bayan Lepas and Batu Maung, there have been numerous instances of buildings sinking and cracking after a few decades and this was due to the slow shifting of the mud and clay below.

Dr Foong also urged authorities to look into the operations of over 40 shrimp or fish dugout ponds fronting the land which a developer from Kuala Lumpur plans to build 276 terraced houses, 214 semi-detached houses, 91 double-storey bungalows, two 16-storey blocks of condominiums, two 16-storey blocks of low-cost flats, two blocks of retail shoplots, a school, mosque, community hall and other public amenities.

She said the tens of tonnes of shrimp and fish reared in the ponds produced vast amounts of nitrate and ammonia pollution.- The Star

Related:

MBPP, contractor, engineers and DOSH named as responsible in fatal Penang landslide

Bukit Kukus paired road hits snag before mishap, stop work order to contractor on collapsed beams

Precarious situation: The collapsed beams along Jalan Tun Sardon which fell and broke after being knocked down.

https://www.thestar.com.my/news/nation/2018/10/14/stop-work-road-contractor-told-dosh-to-look-at-work-sites-procedures-after-mishap/?jwsource=twi

Stop work, road contractor told

BALIK PULAU: The contractor of the 600m elevated road project linking Jalan Bukit Kukus to Jalan Tun Sardon here has been issued with a stop-work order.

The order came following a mishap on the site where 14 concrete beams measuring 25m each fell onto a slope in Jalan Tun Sardon on Thursday.

Eleven beams broke apart in the 8.30pm incident. However, no injuries were reported.

It is learnt that a crane operator accidentally knocked down one of the beams laid on the ground, causing others to fall onto the slope like dominoes.

Penang Department of Occupa­tional Safety and Health (DOSH) director Mohd Rosdee Yaacob said the contractor had been instructed to be present at the DOSH office tomorrow for a meeting.

“We are reviewing the standard operating procedures at the work site.

“For now, the contractor is not allowed to load and unload other concrete beams,” he said yesterday

Mohd Rosdee said his officers were only sent to the site on Friday as they were not immediately informed of the incident.

State Works Committee chairman Zairil Khir Johari said the contractor had been told to prepare a full report for DOSH.

He said the Penang Island City Council (MBPP) would also initiate an internal inquiry tomorrow.

The construction of the elevated road, together with the upgrading of a 1.1km stretch along Lebuhraya Thean Teik and a 1.5km stretch along Lebuh Bukit Jambul, is a MBPP project costing RM275.6mil and is scheduled for completion early next year.

The three segments are part of the project for the construction of the RM545mil alternative road – Jalan Bukit Kukus – to help ease traffic snarls along Jalan Paya Terubong, which is an arterial road linking Bayan Baru, Balik Pulau and Air Itam.

The construction works involve linking Lebuhraya Thean Teik in Bandar Baru Air Itam and Lebuh Bukit Jambul in Penang via Jalan Bukit Kukus, building an elevated U-turn along Lebuh Bukit Jambul for those who want to make a turn and go back to Relau. - The Star

Paired road already hits snag

Slow path ahead: The elevated road near Jalan Paya Terubong in Penang will not be ready for another two years.

GEORGE TOWN: Work on the RM545mil Jalan Bukit Kukus paired road project has hit a snag even before the construction mishap in Jalan Tun Sardon.

The completion date on the project, an alternative road linking Lebuhraya Thean Teik in Bandar Baru Air Itam to Lebuh Bukit Jambul, will be delayed by a year till mid-2020 due to unforeseen obstacles during construction.

State Works, Utilities and Flood Mitigation committee chairman Zairil Khir Johari, in describing the project as “very complicated”, said it was constructed by three parties as a cost-saving measure.

“The Penang Island City Council (MBPP) will construct 2.8km of the stretch, while PLB Land Sdn Bhd and Geo Valley Sdn Bhd will construct the remaining 1.4km and 0.7km respectively,” he said.

Zairil said while the three parties involved in the works faced various issues resulting in the delay.

“For example, the MBPP which is working on the 2.8km stretch costing RM275.6mil, faced a delay due to land acquisition issues, realignment and relocation of cables.

“The project is 69% done and to be completed by early 2020.

“PLB Land faced issues with big rocks and boulders. The RM150mil section has progressed 36% and scheduled for mid-2020,” he said.

Zairil said that Geo Valley faced legal issues as the residents affected by their section of the project took up matters with the Appeals Board and the case was pending.

The RM120mil stretch by Geo Valley is now 18% completed.

“Once PLB and Geo Valley complete their portions, we will connect them accordingly,” he said.

It was earlier reported that the contractor of the 600m elevated road project linking Jalan Bukit Kukus to Jalan Tun Sardon was issued with a stop-work order.

The order came after a mishap on the site where 14 concrete beams measuring 25m fell onto a slope in Jalan Tun Sardon on Thursday. No injuries were reported.

It is learnt that a crane operator accidentally knocked down one of the beams laid on the ground, causing others to fall onto the slope.

Paya Terubong assemblyman Yeoh Soon Hin hopes that there will be no further delays.

“About 60,000 vehicles use Jalan Paya Terubong daily to get to Bayan Lepas, and traffic congestion is bad during peak hours.

“I hope the project will be completed safely according to specifications and on schedule for the people to use,” he said.

Once the alternative route is completed, traffic is expected to see a reduction of at least 30%.

The new link will comprise a dual carriageway with a bicycle lane, walkway and LED street lights.

A small waterfall on the hill will also be retained and construction would go around the waterfall.

Last month, MBPP mayor Datuk Yew Tung Seang said the construction on the paired road would take up RM44.2mil of the council’s budget next year. - The Star by Lo Tern Chern



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Dosh: Stop-work order on elevated road project stays 

Public talks heading nowhere - Metro News

 

Penang Forum wants eco-review of PIL 1

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