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Showing posts with label mediocrity. Show all posts
Showing posts with label mediocrity. Show all posts

Saturday, 15 February 2020

What ails our Malaysian universities ?

 

Recent discourses about revamping our higher education system have included the following: critical thinking, empowerment, humanistic values, future proof graduates and improvising teaching methods.

Many Malaysians understand “critical thinking” as the ability to criticise something, and “future proof” as being immune from the future. This couldn’t be further from the truth.

Politicians, civil servants, parents and civil society activists have uttered these concepts too often. They lament that our education system has failed.

Our leaders say we are a society devoid of critical thinkers. They swear blindly that Malaysians are left behind due to our inability to improvise in this age of rapid technological innovations.

Prime Minister Dr Mahathir Mohamad has said that the developed world uses English to their advantage, but we have not.

Critics also claim that developed nations are more scientific and technologically minded, because they have the ability to think critically.

Innovation, improvisation and critical thinking have always been used in discourses of scientific, technological, technical and vocational education.

A “future proof” graduate with “humanistic values” would have acquired adequate and sustainable mental, spiritual and practical skills by now. Yet it seems the narrative we are familiar with does not tally with the reality, due to our misunderstanding of the fundamentals.

Malaysians can be globally competitive and widely respected if we decide to be consistent in the fundamentals. These fundamentals have not been mentioned as openly, but they are crucial to whether we surge ahead or fall further behind.

First, higher education should not be part of a political football game. Render quality education accessible to all. Do not confine it to a race-based quota system, with respect to student intake or hiring of lecturers and top university administrators.

Second, hire and retain academic staff in universities, based on their intellectual merit. Deans and senior university administrators must be constantly aware of any lecturer who publishes inane works, even though such nonsense may be in the form of 30 journal articles per annum.

For instance, how can research about whether the supernatural can be scientifically proven or not, be beneficial to solving our post-GE14 socio-political and religious problems?

The deans and deputy vice-chancellors must be tuned into the quality of their academic staff. They must have a basic knowledge of their contribution in their respective fields.

A dean in a social science faculty, for instance, must make it a point to have a general knowledge of all the social science fields under their charge. If not, he or she should not be a dean.

Third, heads of departments should have a collegial relationship with their fellow lecturers. There is no room for hierarchy, pulling rank or bullying.

Lecturers within a department must work as a team, within an atmosphere of mutual deference and respect. The head must provide motivation and encouragement, rather than react with jealousy and insecurity.

Academics must be encouraged to speak, deliver public lectures, engage in national and international debates, and be commended for it. Unfortunately, there is an unhealthy and counterproductive culture of egoism, selfishness, jealousy and arrogance in the corridors of our public universities.

Most, if not all, academics in a university have a doctorate. So why should there be a sense of insecurity or superiority?

Fourth, university lecturers must take pride in their teaching and writing. Whether they do so in English, Malay, Mandarin or Tamil is irrelevant.

While one must be practical, what is more important is the positive attitude these academics possess when they engage in honest research.

What they choose as a research agenda and how relevant it is in the Malaysian context should be the decisive factors in academic teaching, writing and research.

Fifth, a lot more effort must go into how syllabuses are devised for various courses. Individual lecturers must take pride in the uniqueness and relevance of their syllabus.

It is my experience that such an important exercise of creating one’s syllabus is actually considered the least important of activities leading up to every semester.

Sixth, publications and research projects must be based on quality, not quantity. In the social sciences, for example, it is ineffectual to expect a new research topic to emerge every year or two, for the sake of satisfying annual KPI requirements of the research universities.

Due to our obsession with chasing KPIs and benchmarking global ranking systems, lecturers have resorted to mass production of publications and research projects. The majority are useless, and reports merely collect dust on dingy shelves.

It seems our university leadership is unaware that academic publishing has become a lucrative global business, with annual revenues exceeding billions of dollars.

This business is closely associated with the world university ranking system. Unsuspecting academics in countries like Malaysia race to publish in journals produced by these publishers, without realising that they are held at economic ransom, regardless of quality or research relevance to individual countries or regions.

It is time that Malaysian universities decide for themselves what research and publications are relevant for our own society, based on the current problems and national unity complications we face.

The high rate of unemployed university graduates is proof that there is a disconnect between what they learn in the universities and what employers want. This is due to a skewed view of the objectives of our higher education, and the quality of our educators.

We also have to be more obsessed with merit and substance, rather than what is politically expedient. For example, the appointment of a non-Malay vice chancellor of any public university in Malaysia should no longer be questioned or considered a sensitive issue.

There should be no hesitation, provided one is qualified academically, and has the right attitude towards teaching, research and intellectual development for national progress.

There is one area of higher education that has never been discussed, even though we constantly address the lack of critical thinkers and intellectuals in Malaysia.

The “Socratic Method” is a method of educational instruction that should be employed in university classrooms, in all fields. It is a method of hypothesis elimination, in that better suppositions are found during a debate or discussion.

The process of discussion involves asking a series of questions formulated as tests of logic. Instead of answering questions directly, questions are answered in the form of another question, which prompts the person or group to discover their beliefs about a topic, on their own. In this situation, the active participation of the lecturer is paramount.

Therefore, the Socratic Method encourages constant dialogue in the classroom, and sharpens the mind in logic, reason and arguments. In the process, students develop self confidence and a desire to read widely so they can engage more in classroom discussion. A silent student would feel embarrassed in a class full of chatty, logical peers.

While it is good to incorporate audio-visual techniques and other forms of innovative technology into teaching, university lecturers should not neglect the power of dialogue.

The Socratic Method would generate a cohort of graduates who will perform well in a job interview, show confidence and display a wide range of knowledge in the field. It also keeps lecturers on their toes and forces them to be updated in their respective fields. This is genuine educational empowerment, not mere rhetoric, based on fancy global terminology.


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The views expressed are those of the author and do not necessarily reflect those of FMT.



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Thursday, 26 December 2019

Jawi, a simple education matter is threatening to morph into a serious political issue?

Dong Zong president Tan (seated second from right) with other Dong Jiao Zong leaders at a press conference on Dec 12.


CHINESE educationists and guild leaders are going to display solid unity on Dec 28 – thanks to the Education Ministry’s move to marginalise the board of directors (BOD) in vernacular schools over a Jawi teaching issue.

Dong Jong and Jiao Zong, collectively referred to as Dong Jiao Zong, have championed the cause of Chinese education since the 1950s.

This coming Saturday, heads of Dong Jiao Zong from 13 states, as well as top leaders of 30 other national Chinese associations will be congregating at Dong Jong Building in Kajang to take a stand against a set of new guidelines on the teaching of Jawi issued by the Education Ministry to non-Malay schools.

Leading Chinese groups Huazong and Hoklian have declared their support promptly.

Hua Zong president Tan Sri Goh Tian Chuan said Chinese guilds need to unite in opposing the government’s move.

“The position of the Chinese community on Chinese language education, especially on this subject, needs to be consistent,” he said.

The bone of contention lies in the new guidelines issued by the Education Ministry on the teaching of Jawi scripts for Standard Four pupils in Chinese and Tamil primary schools.

In the guidelines issued earlier this month, the teaching of Jawi scripts will be optional. But if 51% of parents vote in favour of it in a survey conducted by Parent-Teacher Association (PTA), then schools will have to teach Jawi.

In this PTA survey and voting process, the school BOD is totally left out.

Responding to Dong Jiao Zong’s Dec 12 press conference, deputy Education Minister Teo Nie Ching told Bernama the ministry prioritised the opinion of the PTAs as well as the parents and students themselves.

Heng: 'We are concerned that once the precedent (of sidelining the school board) is set, school boards will lose their voice in future policies affecting Chinese primary schools.
- Datuk Eddie Heng Hong Chai

“We will let the PTAs make the decision because it’s about their children’s learning. Parents are the guardians, so you should get their consent if you want to do anything,” she said on Dec 13.

But to the Chinese community, the BODs are the dragon heads of schools. Hence, they cannot be sidelined in any decision-making. In a Chinese school, BOD members – who could include businessmen, parents, alumni and trustees -- are expected to donate money, raise funds and formulate policies.

As government funding for Chinese primary schools is often lacking, raising funds for development and repairs of schools often rest on the shoulders of the BOD.

Dong Jiao Zong has argued that this new guidelines not only “defies the decision made by the cabinet”, but also “goes against Article 53 of the Education Act 1996” in which authority is vested in the BOD in schools.

“By allowing the parents to have the final say on this matter, the harmonious and amicable relationship among parents and students from different races will be undermined. This will also marginalise the school board as well as PTA,” Dong Jong chairman Tan Tai Kim said in a statement last weekend.

Dong Jiao Zong’s statement also noted that in the new Bahasa Malaysia (BM) textbook for Standard Four, the appreciation of Chinese caligraphy and Tamil writing are left out.

In the past, pages on Jawi, Tamil and Chinese writings appeared in the Standard Five BM text book; and Dong Jiao Zong was happy with the multi-racial content.

The new BM text book for Standard Four contains three pages on Jawi scripts, without Chinese and Tamil writings.

“The key point to note here is: we are not anti-Jawi or anti-Malay or anti-Islam. There is no issue if students are asked to learn all cultures. But we don’t want to see the gradual Islamisation of Chinese schools and the marginalisation of BODs,” says a Chinese educationist, who declines to be named.

Due to the sensitivity of this matter which could be racially or religiously distorted, Dong Jiao Zong -- the organiser of the Dec 28 meeting – has advised invited community leaders to register early.

In the latest statement on Wednesday (Dec 18), Dong Jiao Zong said to ensure the meeting could be effectual and held smoothly, no one is allowed to bring banners and other publicity materials to display slogans.

Provocation is the last thing Dong Jiao Zong wants to see, given that there are already two Malay groups challenging the constitutionality of Chinese and Tamil schools in the country.

The congress is likely to adopt a resolution urging the Jawi Scripts Learning Guidelines issued by the Ministry of Education to be withdrawn, and the text book be amended to reflect multi-culturism in the country.

Apart from Dong Jiao Zong, there are other independent groups and political parties voicing similar concerns.

One group that recently sprang up is the one led by Datuk Eddie Heng Hong Chai, who heads the school board of SJK(C) Sentul KL.

At a recent press conference, the businessman opined the teaching of Jawi calligraphy in vernacular schools should be a co-curricular activity.

His group, consisting of representatives from vernacular school BODs and PTAs around Kuala Lumpur, has called for a dialogue with Education Minister Dr Maszlee Malik.

“I wish to emphasise that we are not against the teaching of Jawi in schools. We are only opposing the ministry’s decision to include it in the Bahasa Melayu syllabus, ” he told a joint press conference with an Indian group.

“We are concerned that once the precedent (of sidelining school board) is set, school boards will lose their voice in future policies affecting Chinese primary schools, ” Heng said.

With school boards being the founder and pioneer for Chinese primary schools for over 200 years, Heng said school boards always had the authority in deciding school policies.

Gerakan, a political party in the former government, last week announced its plan to appeal against an earlier high court ruling that the court has no authority to interfere with Government decision on introducing Jawi into vernacular schools.

From the education point of view, many academics – irrespective of race – do not see the need for students to learn Jawi.

They have asked: What could students learn from three pages of Jawi in a year? Is there any benefit to their future career? Shouldn’t there be more emphasis on the teaching of English, Science and Maths to prepare Malaysians to be competitive internationally?

Indeed, this current education issue is not the first to stir up an uproar this year.

The first controversy erupted several months ago when the Education Ministry attempted to introduce khat (Arabic calligraphy) into vernacular schools. This decision was later withdrawn after many quarters opposed it.

But the new set of guidelines on Jawi writing is creating another unwarranted chaos.

There is suspicion in the Chinese community that there are elements within the Education Ministry scheming to gradually change the character of Chinese schools.

This deep-rooted mistrust against the Ministry cannot be easily erased because Chinese education has often come under different forms of suppression since the 1950s.

From the political perspective, there is talk that the ruling parties are pandering to ultra Malay politics to gain Malay support.

As the controversy escalates, the DAP – a major Chinese-based party in the ruling Pakatan coalition – appears to be the one feeling the most heat.

This is because the DAP drew most of its political support from the Chinese and Indians in the last general election.

The DAP leaders in Cabinet are expected to reflect the fear and sentiment of the non-Malays to the Education Ministry and the Prime Minister on the Jawi issue.

But so far, only Penang Chief Minister Chow Kon Yeow – also a DAP national leader – has openly voiced concern over this baffling issue and said it should be resolved speedily.

If the voice of non-Malays is not taken seriously, and the government continues to ignore inclusive politics, the ruling Pakatan coalition risks being rejected by the people.

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Friday, 12 July 2019

Let’s talk economy – the sequel of education

I WAS not done the last time, so let’s continue our talk about the economy.

In the last article, I wrote that we must spend our way out of the recession and we must act now. We have to spend it on the right things, for the right reasons, using the right people, at the right value.

In the ’80s, we spent on massive highway infrastructure and got ourselves out of the recession. As I said, today we need a different solution that will hit various sectors that will have an overall impact not just on themselves, but also our fundamental way of life.

Where then shall we stake our economic salvation to spark growth in our economy and blaze a path to recovery of the Malaysian nation as a progressive one that will pave our way to be developed?

I say we build on education. Fundamental education. We reform, revamp and rebuild our education infrastructure, systems, administration and human resources. To be specific, primary and secondary education.

Think about it – the East Coast Rail Link (ECRL) is to be built at a cost of RM44bil. Imagine the number of people, companies and all and sundry subsectors that will benefit from a massive capital investment like this in education, not just in the short term but in the long term as well.

Today, Malaysia has in actual fact, a dilapidated, outdated and obsolete – primary and secondary – education infrastructure and system. Our administration and human resources are geared towards upholding this obsolete education model. We need a full revamp and rebuild.

Most public schools are in shambles – old and poorly constructed and poorly maintained buildings; run-down facilities with no air conditioning in this tropical climate. Basically, the hardware of our schools needs a total replacement.

We also need a full revamp of the teaching software – the administration and teaching human re­sour­­ces currently operating our education system. Over the last 30 years, our obsession with seemingly racist policies and religious fundamentalism has produced an ethnic and religious-centric education system, curriculum and teaching profession and administration that is not capable of producing a scientifically and technologically advanced and humanistic progressive majority.

Why else would we have people in government and authority making stupid pronouncements that liberalism and pluralism are dangers to our society?

If you don’t believe our education is so bad, I give you Exhibit No.1: a public university that proclaims so-called religious-based “scientific findings” such as that the various geological age of the Earth did not happen. And you know your education system is in trouble when your professors start theorising that dinosaurs were actually ‘djinns’.

We need a complete revamp of curriculum – what should be taught and not taught in our public schools and who are really qualified to be teachers and administrators for the education of our children. And we need new, well-designed and well-operated places for them to learn in.

For half of the ECRL budget, say RM20bil, we can start the investment and pump-prime the economy beyond our wildest dream. In addition, this spending will fundamentally change the majority of our society to one that is modern and progressive instead of the one we have today, backwards and inward-looking.

It would be something we could call The Great Malaysian Education Revamp Investment.

I would take this initiative away from the current Education Ministry. A ministry that has produced this failed education system cannot be entrusted to carry out a revamp of this nature. An academic, especially one who is steeped in an education based on religious beliefs, is not equipped to lead a major reformation and capital investment initiative. This is a major professional corporate-level investment initiative.

It has to be carried out by a select group of corporate and education professionals supported in the team by various governmental functions on-loan from ministries such as Works, Finance and Legal. This must be a one-stop centre special projects task force. This task force should be separated into

two segments, namely Education Reform and Infrastructure Rebuild.

It is really not that difficult to see what kind of schools we need, both in terms of infrastructure and curriculum. Go to the international schools in this country which cater primarily for children of first world countries – get their blueprint, work with them to understand why they do what they do and implement them.

Look at their infrastructure, see what they have as teachers, what and how they teach, their content and curriculum, and how they administer – and copy them.

If you want to become develop­ed, follow those who already are. Life is that simple.

To all you ethnocentric and na­­tiona­listic purveyors of such pride, I have this reminder. You do not go to Nasa and say, “Show me how to build the Saturn V rocket so I can get to the moon and then decide I need to modify its fuel mixture because I need the ingredients to reflect the national identity.”

That doesn’t work. You will be blown to pieces at the launchpad, which is exactly what happened to our education system the day we decided to do that. You want to reflect national identity? Don’t change the fuel. Paint the fuel tanks with our flags, that’s all.

I hope people get the hint.

Hence, this is what we should be investing in – a developed educational infrastructure, curriculum, teaching resources and a small but efficient administrative capability of international standards. Let’s spend tens of billions on it as capital investment. The rewards will be astronomical and will be far reaching all the way into generations.

It will fundamentally change our society. Imagine international schools for our public school system for primary and secondary education. Imagine the society that creates. Imagine, imagine!

So you may ask, what then should we do with our current infrastructure and resources? You do not move from your house in the ghetto to a spanking new bungalow in the suburbs and bring along your old furniture, do you? You transition only the ones that can fit into this new home and leave behind all the rest.

Sounds harsh? Of course it is. If something or someone is capable enough to be part of a developed infrastructure and resources, you test them and take it with you. If they don’t, you leave them behind. Eventually, close them down one by one until the entire ghetto is gone. Then you bulldoze all of them down.

Some will say that what I am saying is utopian, idealistic or not achievable. Here is my answer to that. Look around the world. Don’t look around underneath our tempurung. Changes are everywhere and they are coming fast. This is the 21st century. You either get on with it or you are going to be left behind. Industries are closing down and being replaced by those we never even imagined before. Never imagined.

Where are the telephone operators at the exchanges today? They don’t exist anymore. Anybody using landline phones in homes lately? Are we holding a telephone or a camera? Or is it a miniature laptop or a recorder or a photo album or ... oh well. I don’t know what it is anymore. Cry all you want, but the taxi industry is going to cease to exist. Satellite TV? Wait till 5G comes along.

Disruptions in industries are the norm. In the 21st century, it is moving at breakneck speed. Sometimes I wonder how long general medical practitioners or pharmacists, as we know them today, can survive, or even conveyancing legal practitioners.

Education is not a sacred cow, especially if we want our nation to survive. We either get on with the programme or we wait for our time to perish like that proverbial frog in the slow-boiling pot.

We must change or die. Going back to economics, we are actually living precariously on borrowed time on the credit of our oil money. The other parts of our economy chip in here and there, but it’s very much oil money today. We need to change that narrative now and produce citizens who can compete and create new economies for the 21st century.

We cannot have this education system that turns our people into sheep, rather than thought-provo­king industry creators and innovators. We need to stop this nonsense.

If we continue on this path, we will see the collapse of our civilisation. Sounds alarmist? No, I am being a realist. People complain that our university graduates are still earning starting salaries of those about 20 years ago. It’s true, but it’s not the employers’ fault. As Bill Clinton used to say, “It’s the economy, stupid.”

The economy will pay what its cost structure can stand for it to be viable. You can fix a minimum wage but if it cannot sell because no one can afford to pay for it, it will close down. And then no one gets paid. There is a reason the Human Resources Minister suggested that we look at African labour.

This is because our other neighbours’ wages have risen to that of what we pay that they don’t have to come to work here anymore. This is because our economy has not grown with the growth of our population, that’s why.

The signs are all there to see, but we refuse to see it. The worse thing is, our civil service and government-­linked company sub-economies have artificially provided shelter and complacency among the majority population, fully financed by taxpayer debts and diminishing oil money. I guarantee you that the retorts to this article, as was to many of my articles, will come from such subsidised mindsets.

Today in Malaysia, mediocrity and unproductivity is rewarded. This cannot, and will not, last for long. We need to change our condition. That change must come with education. Since our economy needs vigorous pump-priming, we might as well go all in with massive investment in education. And in that, we need a true revamp and rebuild of our education.

Let’s just do it.

Siti Kasim is a proud liberal, a non-conformist and a believer in the inalienable rights of individuals to choose their own path as long as no harm is caused to others.

The views expressed here do not necessarily reflect those of Sunday Star

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Saturday, 1 June 2019

TNB blames technical glitch! Explain discrepanccies in bills, TNB told

https://www.thestar.com.my/news/nation/2019/06/01/tnb-blames-technical-glitch/?jwsource=cl

https://youtu.be/M-Vm6k1Xud4

TNB to investigate complaints, urges consumers to lodge reports ...



KUALA LUMPUR: Tenaga Nasional Bhd (TNB) has admitted that a recent technical glitch is among the reasons for the sudden surge in utility bills.

TNB president and chief executive officer Amir Hamzah Azizan, who held a press conference yesterday, was apologetic and promised to investigate and resolve the issue as soon as possible.

Amir said the technical glitch between May 15 and May 20 caused a slight disruption to the system but it had since been resolved.

“Between May 15 and May 20, the system has been operationalised in stages so we can ensure we can (provide) service to the customers as fast as we can.

“By May 20, everything was back in operation. Some customers may have been billed for extra days (causing a hike in the bill),” he told the media.

Amir urged consumers to lodge a report if they noticed any discre­pancies in their bills.

He vowed that TNB would investigate and address their complaints.

Amir said in April alone, the utility company received 5,621 complaints but this almost doubled to 9,028 in May.

“This brings the total number of complaints to 14,469 reports and from this, 11,331 have been re­solved.

“We would also like to repeat our stand that TNB will keep its promise to investigate the reports.

“If there is evidence that we did overcharge, we will credit the amount back to our customers’ accounts,” Amir said.

He said a special task force, led by TNB’s chief retail officer Megat Jalaluddin Megat Hassan, had been formed to oversee the complaints and resolve the issue.

Megat Jalaluddin said that it usual­ly took about two weeks to credit the amount back to consumers but it could be delayed due to the large number of complaints received.

Amir said other reasons for the sudden surge in electricity bills include old and faulty TNB meters, replacement of new meters and increased usage in the consumer’s household.

He also assured consumers of uninterrupted electricity supply, especially during Hari Raya.

“To those who have lodged reports or ongoing investigations, we assure that the disconnection notice will be postponed for two weeks.

“We would like everyone to have a peaceful Hari Raya celebration,” he said.

Amir said the operation hours of TNB offices would be extended from 8am to 6pm from Monday to Saturday, except for public holidays.

As for the TNB Careline, the hours will be extended from 7am to 11pm every day including public holidays, except for Sunday.

This is to help facilitate complaints from consumers and to help resolve their billing issues as soon as possible.

On comments by Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin that TNB would be fined even after it rectifies the billing problem, Amir said at the moment the utility company would focus on fixing the problem.

“My focus is to resolve this issue, we will talk about other issues later. The consumers are our priority,” he said.

During an interview on 8TV’s Global Watch programme on Thursday, Yeo said the Energy Commission had already given TNB a warning letter and an instruction notice to resolve the problem.

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Explain discrepancies in bills, TNB told



KUALA LUMPUR: Tenaga Nasional Bhd (TNB) should give a concrete explanation for the sudden discre­pancies in electricity bills and take holistic steps instead of just depending on complaints from users, say consumer groups.

Consumers Association of Penang (CAP) education officer N.V. Sub­barao said TNB, as the national utility company, must take responsibility instead of depending on consumers to come forward and lodge reports.

“TNB must do the due diligence. It will be unfair to those especially in the rural areas,” he said.

Federation of Malaysian Consu­mers Associations (Fomca) chief operations officer T. Saravanan said that while TNB wanted users to lodge complaints, the utility company needed to improve its customer service and response time.

He noted that TNB should explain why there was a technical glitch in its system.

“The problem should have been communicated to the public earlier and they should not have waited for the Energy Commission or Energy, Science, Technology, Environment and Climate Change Ministry to intervene,” he said.

He also noted that the Energy Commission should investigate the issue and publish its findings.

“An independent investigation team should be formed so that the findings won’t be biased.

“The Energy Commission should play an important role in protecting consumers,” said Saravanan.

Malaysian Islamic Consumer Association secretary-general Datuk Dr Ma’mor Osman said TNB’s explanation that the sudden increase in electricity bill was due to a technical glitch could not be accepted.

“The public cannot accept this as TNB has all the technology to check silly mistakes.

“TNB makes very high profits and they have monopolised the sector.

“If they do not give a satisfactory explanation, consumers will as­sume that they just want to make more money.

“If they know there is a glitch in the system, they need to inform all consumers.

“There is no point in blaming others for their wrongdoing,” he said.

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Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw S...

Friday, 31 May 2019

TNB will still be fined, even after remedying high electricity charges

Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw Siow Feng

https://youtu.be/Ap6DWFAg_gc

KUALA LUMPUR, May 31 — Energy supplier Tenaga Nasional Berhad (TNB) will still be fined even after it rectifies the billing problem which led to a sudden spike in electricity bills for consumers, minister Yeo Bee Yin has said.

Speaking in an interview during 8TV’s Global Watch programme yesterday, Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers.

“The Energy Commission has already given them (TNB) a warning letter, and instruction notice, they must resolve the problem within 30 days and all who complained must have fair treatment,” the minister of energy, science, technology, environment and climate change said in an excerpt of the interview that was made available on Global Watch’s official Facebook page.

Yeo said TNB had already violated the Energy Commission’s standard for service levels, and that the energy company would still be penalised even if they corrected their wrong.

“Even if you corrected your wrong, you did wrong, you will be fined,” she stressed in the interview conducted in Mandarin.

Yeo said the Energy Commission is currently doing an investigation to determine which provisions of the Electricity Supply Act to fine TNB under.

“Next week or the following week, we will announce the provisions for the fine and teach them a lesson,” she said.

She noted TNB’s status as being the sole company providing electricity here.

“Because TNB is actually the sole company, you want to buy electricity, if you are unhappy, you must still buy from it.

“So I told the Energy Commission, you must grow fangs, you must regulate, so although they will correct the wrong, but there will certainly be a fine,” she added.- Malay Mail

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