Top spammers and scammers in Malaysia by anti-spam mobile app Truecaller

Truecaller: The world's best Caller ID & Spam Blocking app

If you’ve been getting a flood of automated phone calls lately about outstanding traffic summonses or a parcel delivery you know nothing about, here’s the likely reason.

Statistics from an anti-spam mobile application show that over the past 12 months, Macau, parcel and other scam syndicates have been making more calls to trick Malaysians into handing over money.

Truecaller – which claims to have 150 million daily active users worldwide – said there has been a 24% jump in the average number of spam calls received by its one million users in Malaysia this year compared to 2018.

The mobile app, which has offices in Sweden, the United States and India, said it has helped users in Malaysia identify and block 90 million spam calls so far this year, typically from telemarketers offering telecommunications, insurance and credit card products and services.

Scam calls are a form of fraudulent activity with the goal of stealing the victim’s money.

Last year, scam calls – including those by Macau Scam syndicates – made up a mere 1% of spam calls received by the app’s Malaysian users.

This year, the figure has ballooned to a whopping 63%, according to the Truecaller Insights 2019 report.

The Macau, parcel and “Astro” scams are among the top scams in the country over the past year, the report noted. The modus operandi of a Macau Scam is by impersonating someone with authority, such as a policeman or a bank officer, and convince the victims over the phone that they need to pay money to avoid trouble.

For parcel scams (which are also sometimes referred to in Malaysia as love scams), the scammer would strike up a relationship with the victims online, and then convince them to send money so that a parcel said to contain a valuable gift for the victim can be “released by authorities”.

In the Astro scam, someone impersonating a representative from the satellite TV provider would call a potential victim to deliver a warning.

“Input we’ve gotten is that they would say you have an unpaid bill and that needs to be paid right away, otherwise you’ll be reported for it, ” a Truecaller representative said.

The report’s findings are reflected in official figures on losses suffered by the victims.

Police statistics show that of the five currently active syndicated commercial crime cases this year, investment scams took the number one spot, recording the biggest losses at RM200.78mil, with Macau Scam in second and parcel scams third.

On Nov 12, Deputy Home Minister Datuk Mohd Azis Jamman said 1,911 Malaysians lost RM94.04mil to Macau Scam this year, while 1,303 lost RM67.74mil to parcel scams.

According to the Truecaller report, Malaysia is the mobile app’s 19th most spammed country. In first place is Brazil, where Truecaller users receive an average of 45.6 unsolicited calls a month, followed by Peru (30.9), Indonesia (27.9), Mexico (25.7) and India (25.6).

While Malaysia may not be the most spammed country it does hold another unsavoury record.

“Analysing this year’s data, we can see that Malaysia is the market that receives the biggest percentage of scam calls in the world, ” the report said.

Malaysia is trailed by Australia (60%), Lebanon (49%), Canada (48%), and South Africa (39%). The police have a Facebook account, Cyber Crime Alert Royal Malaysia Police (https://www.facebook.com/CyberCrimeAlertRMP/) to warn the public about scams.

A web portal set up by the police, http://ccid.rmp.gov.my/semakmule, allows people to verify telephone numbers and bank accounts that could be used for scamming.

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Spam calls up by nearly a quarter in Malaysia: anti-spam mobile app Truecaller

PETALING JAYA: Malaysia has seen a 24% rise in the number of unsolicited (spam) calls this year which includes those from Macau Scam syndicates, according to anti-spam mobile application Truecaller.

Truecaller - which claims to have 150 million users worldwide – said its one million daily active users in Malaysia received more than 90 million spam calls so far this year that the app managed to block.

"Over the past 12 months Malaysia has seen a 24% increase of spam calls, going from 6.7 spam calls per month to 8.3," the Truecaller Insights 2019 report said.

The report said Malaysia ranked 19th among Truecaller market countries in terms of the number of spam calls. Brazil tops the list, with Truecaller users in the country getting an average of 45.6 spam calls this year.

In second place is Peru (30.9), followed by Indonesia (27.9), Mexico (25.7) and India (25.6).

Spam calls are divided into several categories which include scam calls such as those by the Macau, parcel and "Astro scam" syndicates.

Other types of spam calls include those by telemarketers offering telecommunications, insurance and credit card products and services.

The MO for a Macau scam is that the scammer would impersonate someone with authority such as a policeman or a bank officer over the phone and convince the victim that they need to pay money to avoid trouble.

For parcel scams (which are also sometimes referred to in Malaysia as love scams), the scammer would strike up a friendship or relationship with the victim online and then convinces them to send money or entice the victim with a parcel delivery.

In the "Astro scam", someone impersonating a representative from the satellite tv provider would call to warn the potential victim of a supposedly unpaid bill which needs to be settled immediately to prevent a report from being lodged.

The Truecaller report noted that Malaysia is the top country where the biggest percentage of unsolicited phone calls comprises of scam calls.

"Analysing this year’s data, we can see that Malaysia is the market that receives the biggest percentage of scam calls in the world.

On Nov 12, Deputy Home Minister Datuk Azis Jamman said 1,911 Malaysians lost RM94.04mil to Macau scams this year while another 1,303 lost RM67.74mil to parcel scammers.

The Truecaller report said that other than Malaysia, other top countries with the highest percentages of scam calls include Australia (60%), Lebanon (49%), Canada (48%) and South Africa (39%).

The police have a Facebook account, Cyber Crime Alert Royal Malaysia Police to warn the public about scams, as well as a portal for people to verify telephone numbers and bank account numbers that could be used by syndicates carrying out such scams.


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Financial talent crunch worsen

PETALING JAYA: The talent crunch in the local financial services sector is expected to worsen in the coming years partly driven by the Gen Y segment that currently makes up about 25% of the workforce in the banking system.

Asian Institute of Finance (AIF) chief executive officer Dr Raymond Madden said that the talent shortage could be due to the lack of understanding on how to cope with the Gen Y group.

Madden:‘At the moment this group of people (Gen Y) makes up about 40% of the current workforce in Malaysia.

“Within the next eight to nine years, we expect the Gen Y workforce in the banking system to rise to about 50% from 25% currently, which means that almost half of the people working in banks will be Gen Y employees, namely those below 30 years of age.

“At the moment this group of people (Gen Y) makes up about 40% of the current workforce in Malaysia and in many Asean countries. This number is expected to increase to 75% within a relatively short span of time,’’ he told StarBiz.

According to the Financial Sector Blueprint published in 2011, the workforce number in the financial sector stood at 144,000. It is anticipated that over the next 10 years, the sector would require a workforce of about 200,000, an increase of 56,000 from the current 144,000 employees.

Madden said among the sectors in the financial services industry that were facing talent shortage was in Islamic finance, notably in the areas of syariah expertise.

Besides this, he added, the crucial areas in the banking system facing talent shortage were in credit and risk management, corporate finance, treasury and wealth management.

He said due to the expected rise of the Gen Y workforce in the financial services in the coming years, banks and other financial services sectors needed to have a better understanding and knowledge of this group.

This group, he said, was looking at what he termed as the three E’s – engage, enrich and empower. He described Gen Y as an impatient lot as they wanted to be prominent in the organisation and would join another organisation if they did not achieve their targets.

As this group was ambitious and wanted to climb up the career ladder as quick as possible unlike their older counterparts, hence employers needed to know how to deal effectively with the Gen Y segment.

Towards this end, Madden said AIF – through its four affiliate institutions – was working closely to beef up talent in the financial services sector.

The affiliates are Institute of Bankers Malaysia (IBBM), Islamic Banking and Finance Institute Malaysia (IBFIM), The Malaysian Insurance Institute (MII) and Securities Industries Development Corp (SIDC).

For example, he said the Financial Sector Talent Enrichment Programme (FSTEP), which is run by IBBM, had played an important role in training new graduates in the financial services industry.

FSTEP is an intensive-training programme that prepares trainees for the operational aspects of finance and banking.

AIF in collaboration with UK-based Ashbridge Business School carried out a survey this year, which among others, showed that 22% of Gen Y employees in Malaysia believed it was reasonable for them to be in a management role within six months of starting work at their respective organisations.

Commenting on the survey, he said there were also inter-generation gaps that existed in the financial services industry between the Gen Y and their older managers, adding that there was a clear difference in perception of Gen Y managers and Gen Ys themselves.

The survey polled 1,200 financial services professionals, including senior human resources personnel who actively manage Gen Ys in their respective organisations.

Contributed by by Daljit Dhesi - The Star/Asia News Network