Declining performance of Malaysia's civil service, World Bank report

KUALA LUMPUR: The performance of Malaysia’s civil service has been declining since 2014, according to a World Bank report, which also expressed concerns about the sustainability of the country’s public sector wage bill.

The report, which came about following the visit of World Bank vice-president for East Asia and Pacific Victoria Kwakwa to Malaysia last December during which she met the Prime Minister, also ranked Malaysia lowly in its indicators for accountability, impartiality as well as the transparency and openness of its public service.

The report – which is included in the World Bank’s six-monthly economic monitor on Malaysia – will be formally launched today.

World Bank lead public sector specialist Rajni Bajpai said that while Malaysia was doing better than others in South-East Asia, there was a very “big gap” in the performance of its civil servants with Organisation for Economic Co-operation and Development (OECD) countries.

She said the report decided to compare Malaysia with the OECD countries as it was hoping to move from a middle-income status country to that of high-income.

“When you compare Malaysia with others in the region, Malaysia has been doing pretty well but we see that the performance has stagnated.

“If you look at the indicator for government effectiveness, Malaysia is still above in the region but in 2018, the performance is below that of between 1991 and 2014.

“If you take the average of that period between 1991 and 2014, it was higher than that in 2018, which means the performance is declining,” she said in an interview.

There were also some indicators in which Malaysia ranked even below the region, said Rajni, adding that this included accountability, impartiality and the openness of its public sector.

“There is a strong perception ... that recruitment of the civil service is not fair and neutral (with) Malaysia scoring very poorly on the indicators for impartiality in the government.

“It’s the lowest ranked, even below the region and way below the OECD,” she said, adding that the government in its election manifesto had suggested setting up an Equal Opportunities Commis­sion meant to tackle discriminatory practices in both the public and private sector.

“Malaysia also scores very poorly on the openness indicators. Malaysia is not a very open economy in the sense that data sharing is a very big problem.

“The government does not share of a lot of data, even within its own departments or with the citizens. “And citizens’ feedback and voices are not factored by the government into the design of programmes,” she said, adding that the report would suggest the setting up of an institutional and legal framework for open data sharing.

Another indicator that Malaysia performed “not very well”, according to Rajni, was in digitisation and technological advances, which the government had not been able to integrate into its system to provide services.

The report, said Rajni, also focused on another critical element in Malaysia’s civil service, in that the recruitment, which was carried out by the Public Services Department, was overcentralised.

Describing Malaysia as one of the “most overcentralised”, she pointed out that in many countries, this function had been devolved to other departments and even state governments.

“Overcentralisation does not allow for the people who actually need the public servants to do certain jobs ... because they don’t have the right people or the recruitment takes a very long time,” she said.

OECD countries, said Rajni, had been using a competency framework for the recruitment of their civil service, which defined the kind of roles and skills needed in the public sector, rather than taking in people generally for everything.

Among the indicators that Malaysia performed very well were for the ease of doing business – for which Malaysia is ranked 15th – and the inclusion of women in its civil service.

“Women occupied almost 50% of the civil service although there are some issues with women in higher management,” said Rajni.

Other indicators that were highlighted in the report included political stability, regulatory quality, rule of law and control of corruption.

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May 2013 be a year of productivity?

We must make sure Malaysia and the rest of the world keep going forward this new year.

WISHING people a “Happy New Year” or “Kong Xi Fa Cai” or “Selamat Hari Raya” or “Happy Deepavali” and “Merry Christmas” is something I enjoy doing very much.

The invention of e-mail, SMS and other more recent phone applications have made me a serial “wisher” and if you are on my contact list, you should have got a message from me.

For the coming 2013, I wrote a little ditty and it reads:
“Every New Year brings new hope,
Every New Year brings new joy,
Let’s make sure 2013 will bring more,
Let’s make 2013 a GREAT year”

Ninety per cent of those who got my message replied politely but most of them just treated it as another “wish”.

I would like to stress that my wish for everyone is a deep-felt one and it’s one that I mean with all sincerity – 2013 is an important year not only for us in Malaysia but also the world.

As this article is being written, the TV and wires are reporting that the Republicans and the White House have just made a last-minute deal to avoid the US economy from going over the “fiscal cliff” which would drive the US and possibly the Western world into a recession immediately.

There can be many criticisms levied against President Barack Obama and the other US politicians of leaving it until so late to come to a compromise on a very important matter with global impact.

But the successful conclusion just before midnight of New Year’s Eve augurs well for everyone. At least we started 2013 on a positive footing.

The stock markets in Asia reopened on the first day of trading of the New Year in positive territory. That’s a good start.

Avoiding the fiscal cliff is just one of many global issues that the world inherited from 2012 and needs to be overcome in 2013.

Among the more urgent ones are:

> The Euro Zone financial crisis. Nothing done seems to have had any effect and even the mighty German economy is beginning to waver under the weight of the problem. Other big economies like Spain, Portugal, Italy and France all seem to be resigned to the fact of a prolonged downturn.

The world needs to start treating economic ailments the way it treats terrorism and war – by doing it with an all-out effort.

I accept that there is no single cure for a downturn because most are caused by different situations.

However, the urgency in treating and handling economic issues is downright embarrassing.

An example is the World Trade Organisation that was set up more than 20 years ago and until today has hardly made any significant headway except to be a very expensive talk shop.

> The horrifying disintegration of Syria. The way the world has allowed this nightmare to carry on is unbelievable.

All they have done is pay lip service at best or at worst, send one side or the other more weapons that will only prolong the suffering.

The problem of the wide media publicity given to this civil war is that it has made people immune to the violence and abuses that is going on there.

Each time we see a new video coming out of that country that shows death and destruction, all we tend to do is shrug our shoulders and remark “another day in paradise”.

This has to stop. We have to care and, in 2013, we should all act as one to prevent such carnage from continuing.

> Back home in Malaysia, our attention will be focused on the GE 13 which I will bravely say will take place before April 7.

Does this mean that all our energy and attention will be centred on the first quarter of the year?

I hope not. Our energy will be needed even more after that.

Yes, this general election will be the mother of all political battles – the kind where brothers take on brothers and husbands bravely challenge wives’ political ideology.

I will not be wrong to say that both sides on the political divide have already hardened their stand – all are prepared not only for the polls but also to up the ante to a feverish pitch.

Let’s hope the pitch just stays feverish and measurable by the thermometer. Yes, there is much at stake for both sides – it’s political survival for some of the key characters in our political theatre.

Because much of it is about personal survival, certain personalities may want to take the feverish pitch past the measurable level.

I do not want to dwell on who has what at stake but I would like to caution all politicians that the country needs to move on after the votes are counted.

They must not create a situation where the country cannot move forward or backwards.

Malaysia cannot afford to be stuck in another 60 months of political quagmire caused by turning everything into a political issue whether it’s a Olympic silver medal or how long before Selangor runs out of water.

I hope the whole country will wake up after polling day, take in the results and quickly get back to work because there will be more than 154 days to go before the end of 2013.

Malaysia has burst into a quick trot in its catch-up with the rest of the world in 2012, let’s not waste all that to tantrums thrown by sore losers in a political race.

A very down-to-earth colleague, in reply to my greetings, wrote: “It’s just another day. So think young, stay healthy and better be good.”

While she may have meant the New Year’s day – I think it is also apt for the day after election.

Happy New Year.

WHY NOT?
By WONG SAI WAN saiwan@thestar.com.my

Executive editor Wong Sai Wan spent his New Year’s eve at a friend’s place toasting to a bright future for everyone.