LEADERS and managers obviously have one thing in common they lead or
manage teams; but as their titles suggest there are differences between
leaders and managers.
As an executive search consultant I have
interviewed many senior executives over the years and most of them have
indicated that they would prefer to be led than to be managed.
However,
I have observed that as an organisation grows it is almost impossible
to scale up without a strong management structure. As such, I believe
that leadership and management both have a part to play in the growth of
an organisation.
The manager
My first encounter
with a manager was on my first job. I was fresh out of school and had no
knowledge of how an office operated let alone how to use the computer
which ran the now obsolete Wordstar programme. I was in awe of my
manager. She seemed to know where everything was and always spoke
confidently regardless of whom she was addressing. She would also set
our targets, monitor our progress and discipline us when necessary. If
we accept the definition of a manager as one who directs and controls,
then I would say that she played her role well but I found that I was
doing the job because I had to and not because I wanted to. My manager
was not concerned about engagement as long as we met our targets and
would not entertain any queries that would challenge the norm. Whilst I
didn't feel that she was someone I could confide in, I certainly
respected her discipline and commitment to her job.
The leader
We
have all come across leaders who have inspired us at some point in our
lives. In comparison with the manager I mentioned earlier, the managing
director of the same company was someone who was out to change the
world. She was absolutely passionate about what she believed in and her
passion was infectious. She spoke with such clarity of thought that I
never questioned her beliefs and was glad to work weekends and long
hours to be a part of something bigger than myself. Suffice to say that
she was an inspiring individual who has influenced my professional and
personal life even until today.
The difference
Warren
Bennis lists the following comparisons between a manager and a leader
in “On Becoming a Leader,” which was published in 1989:
- The manager administers; the leader innovates.
- The manager is a copy; the leader is an original. The manager maintains; the leader develops.
- The manager focuses on systems and structure; the leader focuses on people.
- The manager relies on control; the leader inspires trust.
- The manager has a short-range view; the leader has a long-range perspective.
- The manager asks how and when; the leader asks what and why.
- The manager has his or her eye always on the bottom line; the leader's eye is on the horizon.
- The manager imitates; the leader originates.
- The manager accepts the status quo; the leader challenges it.
- The manager is the classic good soldier; the leader is his or her own person.
- The manager does things right; the leader does the right thing.
As
such, we can conclude that not all managers are leaders and some
managers may never become leaders. Whilst many of us have come across
individuals commonly known as “born-leaders,” who simply thrive in
situations that call for a leader to step up to the plate, there are
also many who made the transition from manager to leader. This then begs
the question: How does one make the shift from a manager mindset to
that of a leader?
Given that any kind of change takes time and
usually uncomfortable if not painful, I would offer these six areas as
the first step in the transition process from manager to leader.
Something bigger than themselves: A
leader usually has a cause to champion. A manager who strives to make
this transition would have to find something that he or she strongly
believes in, in the context of their own organisations or field of
expertise. This could include something they feel needs to be changed or
an innovative idea they want to see implemented. For instance, a
regional sales director whom I interviewed as a potential candidate for
an executive search project shared with me that he was hired by his
current employer to develop the market for the company's products in
Malaysia. However, he felt that there wasn't sufficient demand for their
products in one country and he expanded the customer base into China.
He successfully created a whole new market for the company and needless
to say he was given a promotion for his achievements.
A strategic mindset: A
potential leader would also benefit from developing a more strategic
view of the business and the industry in which they operate in. For
example, managers are usually focused on a function such as finance,
sales or human resource. A manager who wants to transition into the
realm of a leader would first need to understand how his or her role as a
manager adds value to the entire company, the community and the
industry. When a manager is able to see the bigger picture, then better
decisions can be made that would benefit the business rather than the
individual.
Ability to multi-task effectively: Most
leaders have the innate ability to deal with many things at once. I'm
not referring to being on the laptop or smartphone while meetings are
going on, as this will probably be more distracting that productive.
Multi-tasking effectively deals more with being able to group similar
tasks together and work on more than one item at a time. When there is
downtime, this period can then be used to review new information or put
together a new group of tasks to be kicked-off next.
Recognising trends: A
leader is generally able to see patterns and trends in seemingly
unimportant data, even without the help of customer relationship
management software tools. They are able to make sense of information
whilst managers are often only capable of data gathering and some basic
analysis of the information captured.
Long term vs short term: Leaders
have a long-term view of the company's direction and the macro factors
that affect the business. Their broader view of the situation also gives
them an added advantage when dealing with obstacles as they are able to
see beyond the immediate issue and make more informed decisions. On the
other hand, managers may only deal with short- to medium-term goals and
this lack of foresight may limit their ability to make decisions as
compared with the strategic view that a leader is able to take.
Ability to communicate effectively: Communication
is without a doubt one of the most important skills a leader must
develop. Ideally, a leader would be someone who can communicate in a
clear message by being both tactful and direct at the same time. A
manager without sufficient foresight or empathy tends to be more
directive and concise in delivering a message.
Would organisations prefer to hire managers or leaders?
In
my view, an organisation needs both managers and leaders for
sustainable success. Leaders are usually the ones we see in the
limelight, who are highly influential in an organisation. They are also
the ones who inspire the rest of the team with their good performance,
passion or superb knowledge of an industry. However, they are usually
not the ones who would get into the details and execution of projects.
This is not an issue for organisations with sufficient structure and
headcount to support these leaders but organisations with very leaner
teams need leaders who can be hands-on when necessary; failing which the
organisation would require the skills and expertise of good managers to
fill the gaps. Therefore, in a world where many individuals are able to
operate as either a manager or a leader; the ability to wear both the
manager and leader hats interchangeably is a highly sought-after
commodity.
Talking HR by Pauline NG
Pauline Ng, the managing director of BTI
Consultants, encourages all managers who want to become leaders to make
the transition but to keep their “manager hats” handy.